0

Terms & Conditions

The purchase and sale of products through this Website shall be governed by the following "Terms and Conditions" (hereinafter "T&C"), applicable to the contractual relationship that arises between the User and Gospel Estudios, as suppliers of the products offered on the Website.

For the purposes of this document, it is clarified that the terms "Website" and "Platform" refer to the website www.gospelestudios.es and www.gospelestudios.com (the latter redirected to the main web address which is "www.gospelestudios.es"), "User" refers to any person who accesses, browses, and uses the Website, whether or not they purchase the products offered on the Platform, and "Products" refers to any of the items incorporated into the catalogs of objects, goods, and garments offered for sale that are published and can be consulted on the Website.

The offering, sale, and distribution/delivery of the products available on the Website www.gospelestudios.es are carried out by its owner Gospel Collective S.L., identified with B-10590115 and domiciled at Carrer de Zamora 46-48, 6º-1ª, 08005, Barcelona, Spain, which operates under the trade name "Gospel Estudios." For more information about the owner, consult the "Legal Notice" section.

The User expressly accepts these T&C from the moment they use or purchase any of the products offered through the Website. This document can be printed and stored by the User at any time to certify the T&C of the contract.

1- Capacity to contract:

The User must be 18 years old and have full capacity to contract to purchase any of the products offered on the Website. The User declares that the data and information provided are truthful and up-to-date. Gospel Estudios will not be responsible for any damage or harm that may arise when the User does not meet these conditions or has provided false, incorrect, or erroneous information and data.

2- Product acquisition:

2.1.- Formalization of orders

The acquisition of the products offered on the Platform is carried out entirely through the Gospel Estudios Website. Telephone purchases and those made exclusively via email are currently not accepted.

To complete a product purchase, the User must create a User profile on the website and complete the process from their profile by logging in.

The purchase process begins when the logged-in User adds one or more products to the shopping cart. When the User clicks on "Checkout," the checkout process begins, in which the buyer's personal data, the destination address of the product, and the choice of payment system must be entered. In the last step, the required data is entered to complete the product payment, according to the payment system chosen by the purchasing User from those offered by the Platform (for allowed payment systems, see below "Payment Methods"). When the payment has been successful, the User will receive a confirmation email of their order, with detailed information about the purchased products, a breakdown of the amounts and applicable taxes, delivery details of the product, and information about the after-sales service.

An order is considered placed when the price of the products is paid, and the User receives a confirmation email (we recommend checking the "spam" folder before contacting the after-sales service). If the confirmation email is not received, but the order appears as "completed" in the User's profile and a charge for the purchase amount appears on the card or bank account used for payment, the order is considered correctly placed; however, we recommend contacting the after-sales service to retrieve the order number and verify the information provided by the User during the purchase process.

The successful completion of an order by the User through the Website implies the formalization of a sales contract between the User and Gospel Estudios, where the express consent of the former is given telematically through the successfully concluded sales process.

2.2.- Product information:

The Gospel Estudios Website offers Users detailed information about each of the products offered for sale. This information includes data related to:

  • Types of fabrics and dyes used in the making of garments and products.
  • Sizing and pattern of the garments and products.
  • Catalog of colors (with image and color name) and variations, such as textile additions like embroidery, sublimation, or screen printing.
  • Availability of products in their different color or size variants.
  • Image gallery, which may include a real model or not.

Users are informed that the products visible through the Website may present slight color or appearance variations compared to those received by the User. These variations may be due to differences in lighting in catalog photographs and the level of detail of the Platform's images when reproducing the texture or weave of the fabrics of each product or garment. Additionally, it should be considered that the garments made by Gospel Estudios follow production processes with manual phases, especially in the dyeing processes, explaining the presence of minimal variations between garments, which is part of each garment's individual character. Nevertheless, the User is warned that Gospel Estudios pays special attention to detail and strives to offer the most faithful image possible of the products offered.

2.3.- Product availability:

Gospel Estudios exercises the utmost diligence and care to ensure product availability offered and published on the Website as purchaseable. If, after placing an order, Gospel Estudios finds that one or more of the products purchased by the User are unavailable, they will inform the User by email and offer the option to choose another product from the catalog published on the website or a refund of the corresponding amount for the unavailable product(s). The unavailability of one or more products within the same order does not entitle the User to cancel the order concerning other available products, except for justified reasons that must be managed through the after-sales service by sending an email to info@gospelestudios.es (e.g., buying the same gift for several people and lacking sizes for everyone, making the product uninteresting).

Gospel Estudios does not guarantee the availability of products added by a User to the shopping cart associated with their profile if the acquisition process is not completed within 24 hours. Adding such products to the shopping cart does not constitute a reservation of those products in favor of the User.

2.4.- Delivery and shipping times:

Orders placed by the User will be processed within a maximum of 96 hours from their placement, excluding Sundays and holidays.

Once the order is processed, it will be shipped. Shipping begins when the order is picked up by the logistics company and the transport starts. Estimated delivery times are between 2 and 14 business days. Exceptionally, due to the destination or the need to manage an import with customs clearance, these times may be extended.

Gospel Estudios will provide the User with updated information on the status of their order processing via email and through the information available in the "orders" section of the User's personal profile accessible from the Website. Gospel Estudios will provide the User with a tracking code as soon as the logistics company assigns the code to the order.

If the order includes multiple products, some of which are temporarily out of stock, Gospel Estudios will inform the purchasing User of this situation to offer the option to wait until all products in the order are available before managing a partial shipment. Gospel Estudios will only offer this possibility if the availability of the missing product is expected within a period not exceeding 15 business days. Otherwise, Gospel Estudios will make a first shipment with the available products in stock and a second shipment when the pending product(s) become available again.

2.5.- Prices, shipping costs, import costs:

The prices indicated for products on the Website are final, including the corresponding taxes based on the purchase location (VAT, IGIC, IPSI).

During the purchase process, the User will be informed of the shipping and/or import costs associated with their order. The final transaction amount paid by the User includes the price of the chosen products (with a breakdown of applicable taxes) plus shipping and/or import costs derived from the order's transportation.

Gospel Estudios does not cover shipping or import costs, which will be paid by the User.

The sales Platform automatically calculates shipping and import costs (if applicable) based on several parameters such as:

  • Volume and value of the products.
  • Weight and dimensions of the order in its packaging.
  • Delivery location and country.
  • Delivery method selected by the User from those offered by the Platform.

For this reason, the exact amount of shipping and/or import costs cannot be calculated in advance and will appear itemized throughout the sales process when the system has the exact order data (value of goods, product volume, weight, and packaging calculation) and the shipping destination.

The products offered by Gospel Estudios are manufactured in the EU and supplied from Spain (EU). When the delivery location is a country outside the EU, the delivery may incur import costs to the destination country (customs duties), which the system automatically calculates by cross-referencing order data (value of goods, packaging volume, place of origin and destination) with customs clearance tables used by the contracted transportation company for delivery. These import costs will appear itemized during the purchase process for the User to know and consult them. If the final customs duty cost during import exceeds the amount previously paid by the User during the purchase, the transportation company will inform the User of this circumstance and indicate how to proceed with paying the difference to process customs clearance.

The transport companies are solely responsible for the logistics of importing orders. Gospel Estudios, as part of its after-sales service, can facilitate mediation with these companies if the User encounters any difficulty during the delivery process but does not have direct competence to process customs clearance and obtain the release of the goods on behalf of the User. Users are informed that Gospel Estudios will manage their shipments through the international logistics company DHL.

2.6.- Payment methods supported on the Platform:

The Platform has an integrated secure payment gateway that allows orders to be paid through credit and debit cards, PayPal (https://www.paypal.com/es/home), Wechat Pay (https://pay.wechat.com/en/index.shtml), UnionPay (https://m.unionpayintl.com/es/), and ApplePay (https://www.apple.com/es/apple-pay/).

Gospel Estudios has entered into relevant service agreements with various payment service providers that guarantee the security of transactions and the absolute confidentiality of the User's personal and banking data.

3- Condition of the buyer and place of conclusion of the contract :

Gospel Estudios offers its products both to end Users who are individuals not acting as professionals (B2C) and to Users who are individuals and legal entities acting as professionals and businesses (B2B).

In B2C relationships, the User will have the status of a consumer and will be subject to all consumer protection and user regulations regardless of their place of residence. Particularly, Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, will apply. Additionally, all customer Users, whether or not they are consumers, are subject to Law 34/2002, of July 11, on information society services and electronic commerce, Law 7/1996, of January 15, on the regulation of retail trade, and Law 7/1998, of April 13, on general contracting conditions, are applicable to all client Users, whether or not they are consumers.

To determine both the status of the buyer and the place of contract formation for tax and contractual purposes, the billing data provided by the User during the purchase process will be considered. When the country indicated in the billing data differs from the country specified as the delivery location of the order, the latter will be taken into account to calculate applicable taxes and possible duties arising from an import.

4- Product Warranty and Returns:

Gospel Estudios offers products of the highest quality that have undergone strict controls in their design, manufacturing, and production process. If the product delivered to the purchasing User has any factory defect, flaw, or damage, or if an incorrect product (including wrong size) was delivered by mistake, the User has the right to return it at no cost and may choose between a refund of the amount paid for the defective or incorrect product, or the delivery of an identical product to replace the defective or incorrect one.

Returns will only be accepted if the original tags have not been removed and the products have not been used, except for evident factory defects or damage.

If the User believes that the received product has any manufacturing defect or flaw, or is incorrect, they must contact the after-sales service via email at info@gospelestudios.es within a maximum period of 30 calendar days from the receipt of the products. The after-sales service will provide instructions on how to proceed with the return and will respond to the request within a maximum period of 14 calendar days from the first contact by the User.

Gospel Estudios will cover the return shipping costs and will either send a replacement product or refund the amount for the defective product, depending on the User's choice, once the defective or incorrect goods are received.

Variations in color that the User may notice in the product compared to the catalog image on the Website will not be considered a defect or flaw, as explained in section 2.2.

5- Right of Withdrawal:

The User who qualifies as a consumer has the right to withdraw from the contract within a maximum period of 14 calendar days from the receipt of the order. If the order consists of multiple items and Gospel Estudios could not deliver them in a single shipment, the withdrawal period starts from the receipt of the last product of said order.

The User wishing to withdraw from the contract must notify the after-sales service (info@gospelestudios.es) within the maximum period provided for exercising the right of withdrawal.

To exercise the right of withdrawal, the product must be returned in the same condition in which it was received. This right can only be exercised if the integrity of the products is guaranteed and the original seal and tags are preserved.

When the consumer User withdraws from the contract, they are obliged to send the products in perfect condition to Gospel Estudios and pay for the return shipping costs. From the moment the User communicates their intention to withdraw from the contract to the after-sales service, they will have a maximum period of 14 calendar days to manage the return of the products.

Gospel Estudios will refund the amounts paid by the User for the returned product(s) within a maximum period of 10 working days from the receipt of the returned product(s) and after examining their condition. Any alteration in the condition of the products that compromises their quality and is attributable to the consumer User will exempt Gospel Estudios from refunding the price paid for them. The User will be refunded the total amount paid for their order, including shipping costs. If the order consisted of several products and only some of them are returned, the refund will refer to the price of those products and a proportional part of the shipping costs paid by the User in their order. The refund will be made using the same payment method initially used for the order.

IMPORTANT: The consumer User is informed that the garments produced by Gospel Estudios are delivered with overcasting, to which the garment tag is attached. This over-threading acts as a guarantee seal and prevents the garment from being tried on without previously unsewing it, thus avoiding deformations and alterations of the fabric. Gospel Estudios will not accept the return of any garment on which the over-threading that seals it has been unpicked. The consumer User expressly acknowledges this condition, which will automatically exclude the exercise of the right of withdrawal.

6- After-Sales Service:

Gospel Estudios provides the purchasing User with an after-sales service via email at info@gospelestudios.com to address any doubts, clarifications, or return requests they may have.

In cases where the consumer User wishes to resolve or withdraw from the contract, they must contact the after-sales service within the maximum periods indicated in these T&C. Gospel Estudios commits to addressing these requests within the maximum legal deadlines, as specified in these T&C.

Any complaint or claim the User may have will also be channeled through the after-sales service. In these cases, Gospel Estudios will respond to the User as soon as possible, and always within a maximum period of one month.

In case a return request is made due to a factory defect or damage in the garment, photographs visibly showing the defect or flaw causing the claim must be attached to the email. If the return reason is the exercise of the right of withdrawal by the consumer, photographs showing that the garment's seal has not been altered in its original form must also be attached. Through the after-sales service, Gospel Estudios will provide the consumer with all necessary assistance and due diligence to appropriately address the request.

The after-sales service will confirm to the User, via email, the correct receipt of their requests, applications, complaints, or claims by assigning them a tracking number, so that Users can easily identify and track the process they have initiated with the after-sales service.

7- Protection of Personal Data:

Gospel Estudios, as the data controller of the personal data provided by Users, expressly declares compliance with current data protection regulations when collecting and processing Users' data, both in their use and browsing of the Website and in the purchase processes through the Platform. For more information on this matter, please refer to the "Privacy Policy" section on the Website.

8- Changes to the Terms and Conditions of Service:

Gospel Estudios reserves the right to update these T&C at any time at its discretion or to adapt to current regulations, without having to inform Users of each modification.

It is the User's responsibility to diligently review these T&C each time they wish to purchase a product.

9- Invalidity and Ineffectiveness of Clauses:

If any provision of these T&Cs is declared wholly or partly invalid or ineffective, such invalidity or ineffectiveness shall only affect that provision or that part of it which is invalid or ineffective, and the validity of the T&Cs shall otherwise survive, such provision or that part of it which is affected shall be deemed not to have been made.

10- Applicable Legislation and Competent Jurisdiction:

Any dispute arising from the interpretation or execution of the contract will be resolved in accordance with Spanish law. Additionally, to resolve any conflict, the parties expressly waive any other jurisdiction that may apply to them and submit themselves to the Courts and Tribunals of Barcelona.